Return Policy

We want you to shop with confidence. This policy explains when you can return an item and what conditions apply. Some sellers may offer more generous terms, shown on the listing.

Return window

Eligible items can usually be returned within 7 days of delivery, unless a different period is stated on the listing. Start your return from your Purchases — see How to return a product.

Eligible returns

• The item is faulty, damaged, or defective.
• The item is significantly not as described.
• You received the wrong item.
• A part or accessory does not fit as confirmed at purchase.

Conditions

• Items must be returned in the condition you received them, with tags, accessories, and packaging where possible.
• Provide proof of the issue (photos) when requesting a return.
• Keep your return tracking or drop-off proof until your refund is complete.

Items that may not be returnable

• Perishable goods, personal-care items opened after delivery, and made-to-order products.
• Digital downloads and gift cards.
• Items marked non-returnable on the listing (except where faulty or not as described).

Refunds

Approved refunds are issued to your original payment method or Bizybidz wallet. See the Returns & Refund Timeline. If you can’t resolve a return with the seller, you can ask Bizybidz to step in.